Data Deletion

Last reviewed: 2026-08-30.

This page explains how you can request the deletion of personal data associated with your RunYourHub account, including data connected through integrations with Meta platforms (Instagram and WhatsApp). It also serves as RunYourHub's Data Deletion Instructions for Meta Platform apps. For the full detail of what data we collect, why, and who we share it with, see our Privacy Policy; this page focuses specifically on deletion requests.

1. How to request deletion of your data

Send an email to info@runyourhub.com asking us to delete your data. This covers:

• Your RunYourHub account data (see Privacy Policy §2.1–§2.2).
• Data belonging to a business (tenant) you own or work at, including bookings, customer records and messages, when you are the account owner requesting deletion on behalf of that business.
• Data associated with an Instagram or WhatsApp account connected to RunYourHub through Meta's messaging integrations (Privacy Policy §2.4 and §4) — for example, if you connected your own Instagram or WhatsApp Business account to a RunYourHub tenant and want that connection and the associated conversation data removed.

You can also request deletion or export of your data at any time from inside the app, as described in our Privacy Policy (§8) and Terms of Service (§8).

2. Information we need to identify your account

To locate the right account and data, please include in your request:

• The email address used for your RunYourHub account.
• The business/tenant name, if applicable.
• If your request relates to a connected Instagram or WhatsApp account: which Instagram username or WhatsApp business phone number is connected, so we can identify the correct integration.

We may need to reply asking for further details to confirm you are the account holder (or authorized to act on the business's behalf) before processing the request, to avoid deleting data at the request of someone who is not entitled to it.

3. What happens after your request

Once we've confirmed your identity and the scope of the request, we locate the relevant data described in our Privacy Policy and delete it, or disconnect the relevant Instagram/WhatsApp integration and delete the associated conversation data stored in RunYourHub, subject to the retention exceptions in §4 below. As described in our Privacy Policy (§8), when an account owner removes a team member permanently, both the team member's profile and their authentication account are deleted.

4. Data we may need to keep

As described in our Privacy Policy (§6 and §8), certain data may need to be retained even after a deletion request, where required to comply with a legal, tax, or accounting obligation, to prevent fraud, resolve disputes, maintain security, or support other legitimate operational needs recognized by applicable law. In those cases, we retain only what is necessary for that specific purpose, for as long as that obligation applies.

5. Contact

For any data deletion request, or questions about this page: info@runyourhub.com.

You also have the right to lodge a complaint with a data protection supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).